Red2Black Collections operate a full debt counselling service through our UK wide field based facility.
Our aim is to reconnect you to your customer, provide you with updated information on their circumstances and most importantly, collect the outstanding monies in an amicable manner.
For many people in debt, knowing that their lender understands their situation is an important reassurance. There could be any number of reasons why an individual falls into arrears and it’s our job to establish why that is and how to repair the situation in a way in which best suits both parties. Debt counselling is one step towards reaching the end goal of customer satisfaction and collected payment.
It’s important to try to identify a collections risk before it occurs via pre-arrears measures, including debt counselling. Debt counselling is a more hands on approach to dealing with customers and establishing good customer relations which can in turn ensure positive payment outcomes. Providing the customer is listened to and treated fairly it is always possible to work with the customer to initiate and maintain an appropriate payment plan.
Some people in debt bury their head in the sand and ignore the situation. Often through fear of failure they fail to deal with the situation to prevent it worsening. However if your customer knows that you have a genuine interest in their situation and are actively helping them to deal with their debt, then you are much more likely to forge a lasting relationship.
For some customers, talking about their financial problems can be a big relief, helping to clear their mind and see the bigger picture. By outsourcing debt counselling services to Red2Black Collections we can discuss issues and address them quickly, ensuring that you and your customers are happy with the result.