Red2Black Collections offers an individually tailored collections and recovery service, able to compliment or directly replace your existing methods.
Capable of being entirely white-labelled to suit you, our state of the art systems and the combination of the latest contact centre technology and trained negotiators means that we can provide solutions at any stage of the debt collections life cycle, for all types of collections. Whether your requirement is simply pre-arrears, contingency work or full collections and recovery, our knowledge and experience enables us to deliver consistently.
Our offering of the latest call centre technology and an experienced account ownership model are able to drive sustainable results. Our emphasis is on achieving affordable payment arrangements with debtors, reducing the long term costs of collection.
Red2Black Collections aims to build a rapport with the end customer, by remaining professional, approachable and friendly in their eyes. Analysis suggests that relationship building in this way delivers the best results and at the same time ensures that customers feel able to initiate communication should their situation change again in the future.
Recently, Red2Black Collections employees underwent a Samaritans training course to develop listening and empathy skills. This has never been done before by a specialist debt recovery company which was recognised by the Credit Services Authority when it shortlisted Red2Black Collections for an industry award. Our investment in staff training and development is recognised as high on our agenda – ensuring our people are in the best possible position to deliver results. Our listening and empathy skills ensure customers have an opinion of the company which is positive and instils the satisfaction of good customer service.