FAQ's
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Can I pay an instalment online?
You can make a secure payment online using your credit \ debit card - click here to make your payment. Alternatively you can call our contact centre on 0845 219 8050.
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Why are Red2Black Collections contacting me when my debt is with someone else?
Red2Black Collections works on behalf of many clients to recover debts and assist customers in financial difficulty to amicably resolve their situation. Call us now on 0845 219 8050 to see how we can help.
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When can I contact Red2Black Collections?
You can call our call centre between 8am - 8pm Monday - Thursday 8am - 6pm Friday and 9am - 1pm on Saturdays.
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What payment methods are there?
You can make a secure payment now online using a debit or credit card. Alternatively you can pay directly into our bank, by standing order, direct debit, debit and credit card by phone, or can pay us by cheque, payment card or bank payment. It is imperative that you put the account number on all payments, click here to make a payment online now. You can also call our contact centre on 0845 219 8050.
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What if I am not the person you are looking for?
Please either call us on 0845 219 8050 or write to us stating you are not the intended recipient of our correspondence.
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Can you provide me copies of all correspondence?
Yes, we are able to request proof of debt from our clients at your request. Please be aware that in some circumstances, these requests may carry an administration charge.
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What are my rights when dealing with Red2Black Collections?
Red2Black Collections will always treat you in a courteous and professional manner. We are a business committed to treating customers fairly.
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I am in financial difficulty, can I pay by installments?
You can contact our call centre on 0845 219 8050 and our experienced staff will review your personal circumstances and work with you to help resolve your situation with an appropriate and sustainable payment plan.
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Can Red2Black Collections call me at my place of work?
Yes, Red2Black Collections can call you at work.
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How do I write a financial statement?
A financial statement is a document which sets out the assets, income, expenses and debts of a person to allow a creditor to assess that person financial health. - The National Debt Help line provide a free service to help you plan a personal budget - click here.
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Can I pay by direct debit?
Yes, please call our call centre on 0845 219 8050 to set this up.
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Who do I contact if I have a complaint?
If you feel we have not handled your account correctly please contact the complaints team on 0845 271 7896. You can also click here for a copy of our complaints procedure.
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What do I do if I have a query or dispute on my account?
Call us or email us at queries@red2blackcollections.co.uk outlining your query or dispute, providing as much information as possible including copies of any documents to support your claim.
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What if I refuse to pay?
Our efforts to collect the debt will continue. Refusal to pay where there is no valid reason, or failure to contact us, could result in an escalation of our collection efforts and may lead to eventual enforcement of the debt including legal action via the county courts.