In an environment where debtors are responding in decreasing numbers to traditional contact centre methods, Red2Black Collections are able to provide cost effective access to an extensive network of professional, licensed field collectors who operate throughout the UK and Ireland.
This represents a great opportunity, not only to re-establish contact with your customers, but also to collect cash and make ongoing payment arrangements on previous non-performing debt.
Many creditors find that once they lose contact with a debtor, it can become a drawn out process trying to re-establish contact and obtain payments from them. By arranging field visits creditors are able to regain contact to make sure that the debt is paid on time and that the creditor maintains the vital channel of communication with their debtors.
Use of field recoveries usually significantly enhances cash collection performance when correctly linked to traditional contact centre methods.
A field agent is able to liaise with the debtor to secure future payment arrangements, setting dates that are suitable for both the debtor and you. In many cases where the payments have not been met or have been inconsistent, arranging a visit can help address any problems and make progress in trying to resolve them to ensure ongoing payments.
Field visits provide an opportunity for you to gain an accurate picture of the debtor’s circumstances via an income and expenditure report, ensuring a solution is agreed to suit each individual’s circumstance.
In certain circumstances, debtors can feel uncomfortable communicating over the telephone with a contact centre representative. By arranging a visit from a licensed field agent, you are providing the customer with the chance to explain any issues or problems face to face, in a surrounding comfortable to them.